We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
This message is displayed to the users if their account (contact profile) is not verified/activated.
In such a case, please go to Customers > Contacts, click on the contact that is seeing the error message and hit 'Send activation email' button on the contact details page. The customer can then use the link sent via email to set up a password and log in.
As an Admin, you'll also be able to set up a password for the contact using the 'Change password' button on the same page.
To do this for multiple unverified contacts, please click on the hamburger menu on the Contacts page, click on 'Unverified contacts' to retrieve the complete list of unverified contacts:
