We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
No, Freshdesk would only support SSL certificates provided by Let's encrypt, specific for your custom URL - wildcard SSL certificates are not supported. This is because all Freshdesk Accounts use the Freshdesk domain. So, we will not be able to share the public and private keys for the domain.