We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
To request an SSL certificate,
Go to Admin>Channels>Portals>Select the required portal
Type your custom domain under the 'Portal URL' and click on 'Enable SSL'.
The Freshworks SSL certificate will automatically be approved and published for your domain
Once the SSL certificate is published, the icon next to the Portal URL will be in green and that means your portal is secured.
Note: If you want to use your own SSL certificate, then drop an email to firstname.lastname@example.org attaching the certificate details and we will publish the certificate from the backend.
Click here to read more about configuring a custom SSL certificate for your support portal.