We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

To request an SSL certificate,

  • Go to Admin>Channels>Portals>Select the required portal
  • Type your custom domain under the 'Portal URL' and click on 'Enable SSL'.
  • The Freshworks SSL certificate will automatically be approved and published for your domain
  • Once the SSL certificate is published, the icon next to the Portal URL will be in green and that means your portal is secured.

Note: If you want to use your own SSL certificate, then drop an email to support@freshdesk.com attaching the certificate details and we will publish the certificate from the backend. 

Click here to read more about configuring a custom SSL certificate for your support portal.