Why is the Feedback Form not loading on my website after I added an SSL certificate?

Modified on: Fri, 25 Jun, 2021 at 1:54 AM

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When HTTPS is not used for the Feedback widget, its content would not load in a portal/website where an SSL certificate is enabled. To overcome this, please navigate to Admin > Channels > Feedback Form >Toggle On the option to "Use HTTPS".

You would have to then replace the widget code on your website with the updated widget code.