Freshdesk Domains to Whitelist in your Firewall
Modified on: Wed, 12 Jun, 2024 at 8:01 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To ensure all functions of Freshdesk work properly, please whitelist these domains in your firewall.
| URL | Description |
| *.amazonaws.com | Downloading the content stored in AWS |
| *.cloudflare.com | Used for content delivery and security |
| *.cloudfront.net | Used for hosting the static contents of the webpage |
| *.freshchat.com | Freshchat integration with Freshdesk |
| *.freshdesk.com | API calls to Freshdesk |
| *.inlinemanual.com | Used for interactive tours, tips, and tutorials |
| *.rtschannel.com | It's a platform service within Freshworks to push notifications/messages inside the product. Some product features like auto-refresh on the ticket list page and in-product notifications are backed by this RTS system. |
| *.s3.amazonaws.com | Uploading data to AWS s3 and downloading data from AWS s3 |
| *.webpush.freshchat.com | Freshchat integration with Freshdesk |
| api.fdcollab.com | Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more. |
| analytics.inlinemanual.com | Inlinemanual is an external app used in Freshdesk to guide the user about the features in Freshdesk using tooltips/dialog boxes. |
| apicdn-wchat.freshchat.com | Freshchat integration with Freshdesk |
| bam.nr-data.net | Used for new relic integration |
| cdn.heapanalytics.com | Used to capture and measure every user action on the website |
| cdnjs.cloudflare.com | Used for content delivery and security |
| heapanalytics.com | Used to capture and measure every user action on the website |
| *.freshdev.io | Used for marketplace integration |
| *.freshworksapi.com | Used for authentication and agent profiles |
| *.fdcollab.com | Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more. |
| *.myfreshworks.com | Unified authentication system in Freshworks |
| ajax.cloudflare.com | For image loading optimization |
| static.cloudflareinsights.com | For analytics of traffic flowing through Cloudflare |
| cloudflareinsights.com | For analytics of traffic flowing through Cloudflare |
Domains specific to the Support Portal
| URL | Description |
| https://analytics.google.com | Google Analytics to understand user actions |
| *.freshmarketer.com | Freshmarketer integration |
| https://addevent.com | Add event addon in Freshdesk |
| https://netdna.bootstrapcdn.com | Used for fetching CSS file |
| *.freshdesk.com/ | Freshdesk-related calls and content |
| *.cloudfront.net | Hosting of the static content of the website |
| https://i.pravatar.cc | Downloading custom icon |
| https://fonts.googleapis.com/ | Fetching some fonts from Google |
| *.freshworks.com | Integration with the Freshworks portal |
| https://www.googletagmanager.com | Used for adding/updating tags for conversion tracking, site analytics, remarketing, and more |
| https://ssl.google-analytics.com | Just a mirror for www.google-analytics.com |
| https://connect.facebook.net/ | Facebook API |
| https://platform.twitter.com | Twitter API |
| https://s3.amazonaws.com | Fetching content from AWS s3 |
| https://api.ipinfodb.com | Used for IP address geolocation lookup |
| https://load.sumo.com/ | Sending metrics to sumo logic |
| https://q.quora.com | Quora api |
| https://api.autopilothq.com | Autopilot integration for Freshdesk |
Domains specific to the Agent Portal
| URL | Description |
| *.freshdesk.com | Freshdesk-related calls and content |
| https://polyfill.io | Used for fetching the polyfills that are needed by the requesting browser |
| *.freshworks.com | Integration with the Freshworks portal |
| https://browser.sentry-cdn.com | Loading the sentry JavaScript SDK from a CDN |
| https://cdn.headwayapp.co | Headwayapp integration for Freshdesk |
| *.freshcloud.io | Downloading java scripts |
| *.freshconnect.io | Integration with Freshconnect |
| https://fonts.googleapis.com | Downloading fonts from Google |
| https://headway-widget.net | Used for widget badge animation |
| *.freshworksapi.com | Used for authentication and agent profiles |
| *.s3.amazonaws.com | Uploading data to AWS s3 and downloading data from AWS s3 |
| https://rum.haystack.es | Sending frontend metrics to Freshworks internal tool haystack |
| *.getbeamer.com | App used to provide product updates |
| https://static.freshdev.io | Used for marketplace integration |
| https://cdn.surveyserv.com | Used for graphical survey administration |
| *.inlinemanual.com | Used for interactive tours, tips, and tutorials |
| https://heapanalytics.com | Used to capture and measure every user action on the website |
| *.in-freshbots.ai | Integration with the freshbots |
| https://unpkg.com/ | Loading the static content |
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