We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

As per the integration, the latest 200 messages would only be included in the text of the ticket. 

The text content only from conversations will be included in the ticket. All files attached and snippets will be available as a clickable Slack link in your ticket.