We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Freshdesk’s search feature lets you find tickets, solution articles, forum posts, and customers. To add more accuracy to ticket searches and make your life easier, we’ve introduced Filtered Search.
You can filter your ticket searches by the exhaustive ticket property list, including custom ticket fields. For example, you can now easily look for ‘console repair’ tickets received in the last 10 days, assigned to a specific Group, and given the Urgent priority.
How to use Filtered Search
- On the tickets page, use the search bar to get an initial results page.
- On the search results page, click the Filters button.
In the Filters section, select the values for the fields and click Apply.
- You can also drill down on each filter to choose a negative modifier ("does not include").
