We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
If you would like your customers (and agents) to access your support portal using your own domain, you can point your default support URL yourcompany.freshdesk.com to your own domain like support.yourcompany.com.
Please refer to this article for more instructions on how you can be configured.