We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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Once multiple products are set up under a single account mycompany.com pointing to (companyname.freshdesk.com), the different products could be identified by a vanity URL.
This vanity URL should point to the product's Freshdesk URL; i.e. if product1.companyname.com and product2.company.com are vanity URLs of the portal, then point the CNAME to companyname.freshdesk.com.
This will ensure that you have multiple brands from a customer's perspective, but all under the same Freshdesk account from an agent's point of view which increases the overall productivity.
