Once multiple products are set up under a single account mycompany.com pointing to (companyname.freshdesk.com), the different products could be identified by a vanity URL.


This vanity URL should point to the product's Freshdesk URL; i.e. if product1.companyname.com and product2.company.com are vanity URLs of the portal, then point the CNAME to companyname.freshdesk.com.


This will ensure that you have multiple brands from a customer's perspective, but all under the same Freshdesk account from an agent's point of view which increases the overall productivity. 


If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.