We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

At times, there might be instances where you need to create a ticket on behalf of a customer who reached out to you directly, or for proactive support.

You can do this under '+New' -> New Ticket. You enter the Requester Information, Ticket Subject, and Description and other mandatory fields to raise a ticket on behalf of the Requester.