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The Forward option for a ticket will be inside the Ticket details page as shown below:
Where is the option to forward a ticket ?
Modified on: Fri, 14 Dec, 2018 at 3:24 PM
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base