We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can integrate Freshdesk with the app called 'Hide/Disable Ticket Fields'. 

When there are several irrelevant default and custom Ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. All Ticket fields except the mandatory fields will be available to Hide and/or Disable.
- Ability to display tickets fields relevant to agents
- Useful when a ticket field is used to hold background information that is of no relevance of value to an agent
- Reduce unnecessary clutter on agents’ interface
- Improve agents’ productivity

Refer this link for more details.