Why am I getting a failure message at the time of ticket creation, and being asked to contact support@freshdesk.com? : Freshdesk Support

Why am I getting a failure message at the time of ticket creation, and being asked to contact support@freshdesk.com?

Modified on: Fri, 21 Jul, 2017 at 7:02 PM

Freshdesk

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Sprout

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Blossom

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Garden

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Estate

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Forest

Freshdesk

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Free

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Growth

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Pro

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Enterprise

Freshdesk Omni

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Growth

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Pro

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Enterprise

Omnichannel (classic)

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Estate Omnichannel Tick mark

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Forest Omnichannel

Omnichannel (classic)

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Growth Omnichannel Tick mark

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Pro Omnichannel Tick mark

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Enterprise Omnichannel

This could happen due to the following reasons:

The ticket format or description is incorrect.
Ticket creation is done without mandatory fields (priority, source etc).
Slack is not able to process certain details to Freshdesk.