We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
This could happen due to the following reasons:
- The ticket format or description is incorrect.
- Ticket creation is done without mandatory fields (priority, source etc).
- Slack is not able to process certain details to Freshdesk.
