We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

In every ticket details page, on the right-hand side there would be FreshSales integration available where you can create a lead or a contact in Freshsales. Refer to the image below:


However, you need to integrate the Freshsales app in Freshdesk. To know more about the integration check out the link