We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You will see this error message (shown in screenshot below) on your dashboard as part of the:

  • Live widgets (Scorecard & Bar Chart widgets) - when the corresponding ticket view is deleted
  • Team Performance and trends widgets (SLA trends, Ticket trends, Time trends, Leaderboard, and CSAT widgets) - when the corresponding group/product is deleted

Clicking on 'View configuration' will let you edit and update that widget for the dashboard.