We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
Requests often come in with limited information and you might end up asking a set of repetitive questions to your customers. While replying, the customer would have to copy and paste the set of questions before they begin to answer them. Using Canned forms, you can now process these requests efficiently and with ease. These readily accessible form templates are customizable and help in resolving major service requests faster. Read more here.
