We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

These rules allow you to setup your support workflows by performing a predefined set of actions on newly created tickets. These rules let you automate actions such as:

  • Assigning tickets to the right groups and/or agents

  • Setting ticket properties like status, priority, and type

  • Triggering email notifications to agents and requesters

  • Deleting tickets or marking them as spam