We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
In Analytics, you can export the ticket activities using Data exports present in the All reports dropdown. Once you click the New Export button, you can set the export based on four basic modules, which are Tickets, Timesheets, Surveys and Survey Results. Apart from this, you can customize the export based on filters, select the ticket field needed in the export and schedule the frequency and schedule for the reports, as well. This option is available only for the Account admin agent and cannot be accessed by other agents in the helpdesk.
