We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

If you require business-specific metrics to be derived from Tickets in your account, you could make use of the Ticket Activities Export feature within Freshdesk. Using this feature, you could extract ticket information as a JSON file into your BI tools and thereby extract metrics from the ticket activities.


This way, you could create custom reports containing any metric from ticket activities, based on your business requirements.