We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Curated reports: Out of the box reports that provide fundamental support stats. These are the same default reports you used to view in the Reports module. In Analytics, they will have a revamped appearance and the best part is the wide range of report filters. These will help you understand your customer service in one glance.
Custom reports: It offers the flexibility to create your own reports. You can select the metric(s) you want to study, apply the right filters, and employ the perfect dimensions to analyze your data. This helps you identify gaps before they become critical issues and create a positive impact.