We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Support tickets from customers are not accessible to field technicians directly; they can only access service tasks or jobs assigned to them by your helpdesk agents. Field technicians also get access to a Freshdesk app that is dedicated to Field Service, with the ability to
- Track service tasks and monitor their schedule
- Navigate to the customer's location
- Track time spent in the field and log billable hours for service provided
- Collect customer signatures once the job is done
...and more. These features are available only to field technicians and not to helpdesk agents via the Freshdesk mobile app.