We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If none of your emails are getting converted to tickets, we've put together a few ways to go about fixing it yourself. First, you need to check if you're using a default email server and check if forwarding is set up for your mailbox. Then, ensure that your support email address and the Freshdesk forwarding email address are not the same.
Watch this video to know how you can fix these issues.