We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

As your support portal collects personal details like name, email, and phone number, it is essential to protect this information from 3rd-parties with malicious intentions. Securing your domain with an SSL certificate encrypts the data your customers enter in your support portal so only you will be able to read this data. When secured with an SSL certificate, your portal address will automatically change to https:// from http:// . 

If you are using a domain provided by Freshdesk (i.e. your portal address ends with “ .freshdesk.com “), your support portal is automatically secured by default.

If you host your support portal on a custom domain and don't have an SSL certificate you can request a free SSL certificate from Let’s Encrypt in your Portal Settings.

Please note that if you are using a domain provided by Freshdesk (i.e. your portal address ends with “ .freshdesk.com “) your portal is secured with an SSL certificate by default.

To request an SSL certificate,

  • Go to Admin>Channels>Portals>Select the required portal
  • Type your custom domain under the 'Portal URL' and click on 'Enable SSL'.
  • The Freshworks SSL certificate will automatically be approved and published for your domain
  • Once the SSL certificate is published, the icon next to the Portal URL will be in green and that means your portal is secured.

Note: If you want to use your own SSL certificate, then drop an email to support@freshdesk.com attaching the certificate details and we will publish the certificate from the backend.