We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
While performing bulk imports in Freshdesk, you can use the following formats to configure timezones and languages for contacts in your CSV file.
Time Zone Import Format:
Code Format | Time Zone Setting in Freshdesk |
Midway Island | (GMT-11:00) Midway Island |
Samoa | (GMT-11:00) Samoa |
Hawaii | (GMT-10:00) Hawaii |
Alaska | (GMT-09:00) Alaska |
Pacific Time (US & Canada) | (GMT-08:00) Pacific Time (US & Canada) |
Tijuana | (GMT-08:00) Tijuana |
Arizona | (GMT-07:00) Arizona |
Chihuahua | (GMT-07:00) Chihuahua |
Mazatlan | (GMT-07:00) Mazatlan |
Mountain Time (US & Canada) | (GMT-07:00) Mountain Time (US & Canada) |
America/Chicago | (GMT-06:00) America/Chicago |
Central America | (GMT-06:00) Central America |
Central Time (US & Canada) | (GMT-06:00) Central Time (US & Canada) |
Guadalajara | (GMT-06:00) Guadalajara |
Mexico City | (GMT-06:00) Mexico City |
Monterrey | (GMT-06:00) Monterrey |
Saskatchewan | (GMT-06:00) Saskatchewan |
America/Bogota | (GMT-05:00) America/Bogota |
Bogota | (GMT-05:00) Bogota |
Eastern Time (US & Canada) | (GMT-05:00) Eastern Time (US & Canada) |
Indiana (East) | (GMT-05:00) Indiana (East) |
Lima | (GMT-05:00) Lima |
Quito | (GMT-05:00) Quito |
Caracas | (GMT-04:30) Caracas |
Atlantic Time (Canada) | (GMT-04:00) Atlantic Time (Canada) |
La Paz | (GMT-04:00) La Paz |
Santiago | (GMT-04:00) Santiago |
Newfoundland | (GMT-03:30) Newfoundland |
Brasilia | (GMT-03:00) Brasilia |
Buenos Aires | (GMT-03:00) Buenos Aires |
Georgetown | (GMT-03:00) Georgetown |
Greenland | (GMT-03:00) Greenland |
Mid-Atlantic | (GMT-02:00) Mid-Atlantic |
Azores | (GMT-01:00) Azores |
Cape Verde Is. | (GMT-01:00) Cape Verde Is. |
Casablanca | (GMT+00:00) Casablanca |
Dublin | (GMT+00:00) Dublin |
Edinburgh | (GMT+00:00) Edinburgh |
Europe/London | (GMT+00:00) Europe/London |
Lisbon | (GMT+00:00) Lisbon |
London | (GMT+00:00) London |
Monrovia | (GMT+00:00) Monrovia |
UTC | (GMT+00:00) UTC |
Amsterdam | (GMT+01:00) Amsterdam |
Belgrade | (GMT+01:00) Belgrade |
Berlin | (GMT+01:00) Berlin |
Bern | (GMT+01:00) Bern |
Bratislava | (GMT+01:00) Bratislava |
Brussels | (GMT+01:00) Brussels |
Budapest | (GMT+01:00) Budapest |
Copenhagen | (GMT+01:00) Copenhagen |
Ljubljana | (GMT+01:00) Ljubljana |
Madrid | (GMT+01:00) Madrid |
Paris | (GMT+01:00) Paris |
Prague | (GMT+01:00) Prague |
Rome | (GMT+01:00) Rome |
Sarajevo | (GMT+01:00) Sarajevo |
Skopje | (GMT+01:00) Skopje |
Stockholm | (GMT+01:00) Stockholm |
Warsaw | (GMT+01:00) Warsaw |
West Central Africa | (GMT+01:00) West Central Africa |
Zagreb | (GMT+01:00) Zagreb |
Athens | (GMT+02:00) Athens |
Bucharest | (GMT+02:00) Bucharest |
Cairo | (GMT+02:00) Cairo |
Harare | (GMT+02:00) Harare |
Helsinki | (GMT+02:00) Helsinki |
Istanbul | (GMT+02:00) Istanbul |
Jerusalem | (GMT+02:00) Jerusalem |
Kyiv | (GMT+02:00) Kyiv |
Minsk | (GMT+02:00) Minsk |
Pretoria | (GMT+02:00) Pretoria |
Riga | (GMT+02:00) Riga |
Sofia | (GMT+02:00) Sofia |
Tallinn | (GMT+02:00) Tallinn |
Vilnius | (GMT+02:00) Vilnius |
Baghdad | (GMT+03:00) Baghdad |
Kuwait | (GMT+03:00) Kuwait |
Moscow | (GMT+03:00) Moscow |
Nairobi | (GMT+03:00) Nairobi |
Riyadh | (GMT+03:00) Riyadh |
St. Petersburg | (GMT+03:00) St. Petersburg |
Volgograd | (GMT+03:00) Volgograd |
Tehran | (GMT+03:30) Tehran |
Abu Dhabi | (GMT+04:00) Abu Dhabi |
Baku | (GMT+04:00) Baku |
Muscat | (GMT+04:00) Muscat |
Tbilisi | (GMT+04:00) Tbilisi |
Yerevan | (GMT+04:00) Yerevan |
Kabul | (GMT+04:30) Kabul |
Ekaterinburg | (GMT+05:00) Ekaterinburg |
Islamabad | (GMT+05:00) Islamabad |
Karachi | (GMT+05:00) Karachi |
Tashkent | (GMT+05:00) Tashkent |
Chennai | (GMT+05:30) Chennai |
Kolkata | (GMT+05:30) Kolkata |
Mumbai | (GMT+05:30) Mumbai |
New Delhi | (GMT+05:30) New Delhi |
Sri Jayawardenepura | (GMT+05:30) Sri Jayawardenepura |
Kathmandu | (GMT+05:45) Kathmandu |
Almaty | (GMT+06:00) Almaty |
Astana | (GMT+06:00) Astana |
Dhaka | (GMT+06:00) Dhaka |
Novosibirsk | (GMT+06:00) Novosibirsk |
Rangoon | (GMT+06:30) Rangoon |
Bangkok | (GMT+07:00) Bangkok |
Hanoi | (GMT+07:00) Hanoi |
Jakarta | (GMT+07:00) Jakarta |
Krasnoyarsk | (GMT+07:00) Krasnoyarsk |
Beijing | (GMT+08:00) Beijing |
Chongqing | (GMT+08:00) Chongqing |
Hong Kong | (GMT+08:00) Hong Kong |
Irkutsk | (GMT+08:00) Irkutsk |
Kuala Lumpur | (GMT+08:00) Kuala Lumpur |
Perth | (GMT+08:00) Perth |
Singapore | (GMT+08:00) Singapore |
Taipei | (GMT+08:00) Taipei |
Ulaanbaatar | (GMT+08:00) Ulaanbaatar |
Urumqi | (GMT+08:00) Urumqi |
Osaka | (GMT+09:00) Osaka |
Sapporo | (GMT+09:00) Sapporo |
Seoul | (GMT+09:00) Seoul |
Tokyo | (GMT+09:00) Tokyo |
Yakutsk | (GMT+09:00) Yakutsk |
Adelaide | (GMT+09:30) Adelaide |
Darwin | (GMT+09:30) Darwin |
Brisbane | (GMT+10:00) Brisbane |
Canberra | (GMT+10:00) Canberra |
Guam | (GMT+10:00) Guam |
Hobart | (GMT+10:00) Hobart |
Melbourne | (GMT+10:00) Melbourne |
Port Moresby | (GMT+10:00) Port Moresby |
Sydney | (GMT+10:00) Sydney |
Vladivostok | (GMT+10:00) Vladivostok |
Magadan | (GMT+11:00) Magadan |
New Caledonia | (GMT+11:00) New Caledonia |
Solomon Is. | (GMT+11:00) Solomon Is. |
Auckland | (GMT+12:00) Auckland |
Fiji | (GMT+12:00) Fiji |
Kamchatka | (GMT+12:00) Kamchatka |
Marshall Is. | (GMT+12:00) Marshall Is |
Wellington | (GMT+12:00) Wellington |
Nuku'alofa | (GMT+13:00) Nuku'alofa |
Language Import Format:
Code | Language configuration in Freshdesk |
ar | Arabic |
ca | Catalan |
cs | Czech |
da | Danish |
de | German |
en | English |
es-LA | Spanish (Latin America) |
es | Spanish |
et | Estonian |
fi | Finnish |
fil | Filipino |
fr | French |
hu | Hungarian |
id | Indonesian |
it | Italian |
ja-JP | Japanese |
ko | Korean |
nb-NO | Norwegian |
nl | Dutch |
pl | Polish |
pt-BR | Portuguese (BR) |
pt-PT | Portuguese/Portugal |
ru-RU | Russian |
sk | Slovak |
sl | Slovenian |
sv-SE | Swedish |
tr | Turkish |
vi | Vietnamese |
zh-CN | Chinese |
uk | Ukrainian |
he | Hebrew |
th | Thai |
ro | Romanian |
zh-TW | Chinese (Traditional) |
lv-LV | Latvian |
bs | Bosnian |
bg | Bulgarian |
hr | Croatian |
el | Greek |
ms | Malay |
lt | Lithuanian |
sr | Serbian |
is | Icelandic |