Onboarding and Setup

Set up your Freshdesk account, configure support channels, customize your portal to reflect your brand.

Ticket Management

A comprehensive guide for agents to get used to ticketing.

Workflows and Automations

Configure and set up workflows such as SLAs, CSAT surveys, ticket forms for Ticketing

Ticketing Channels

Connect your channels, such as Email, WhatsApp, Web Chat, and social, with Freshdesk to centralize all your customer conversations.

Freddy AI for Ticketing

Bots & AI automation to enable you to create a best-in-class customer experience throughout your support lifecycle.

Knowledge Base Management

Creating and managing content using knowledge base, multilingual KBase and community forums

Portal Setup and Customization

Control how your customers experience Freshdesk and help them make the most of your support portal.

Freshdesk Integrations

Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.

Reporting and Analytics

Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk.

Freddy AI and Chatbots (Legacy)

Build and deploy chatbots on the fly, without having to code. Provide resolutions and empower customers to help themselves.

The Freshdesk Mobile App

Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent.

Freshdesk FAQ

Frequently asked questions related to Freshdesk

Field Service Management

Plan your field technicians' schedules, pass on customer requests to them & live-track progress as they solve problems on-site.

Freshdesk - Resolution path

Deprecated FD articles

Policies and Data Protection

Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.