We take matters of data security very seriously at Freshdesk. We are hosted on the highly reliable Amazon AWS servers, that promise optimal uptime and data security for all our customers and ticket data. 

Our hosting partner is AWS and our servers are hosted in a world class AWS data center, that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL encryption to keep your data safe.

You can also refer to these links for more details: Freshworks SecurityFreshworks Data Hosting and Freshworks on GDPR.