How can I be sure that my data is safe with Freshdesk? Where is the data hosted?
Modified on: Fri, 17 Aug, 2018 at 6:17 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We take matters of data security very seriously at Freshdesk. We are hosted on the highly reliable Amazon AWS servers, that promise optimal uptime and data security for all our customers and ticket data.
Our hosting partner is AWS and our servers are hosted in a world class AWS data center, that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. All Freshdesk plans include SSL encryption to keep your data safe.
You can also refer to these links for more details: Freshworks Security, Freshworks Data Hosting and Freshworks on GDPR.
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