Restructuring the knowledge base has been simplified further with the all-new two-pane view. This consists of all the categories, folders and articles, for you to manage in one place.


A quick guide to working with the two-pane view

  • To access the view, go to Solutions and click on Manage

  • You will find that the categories and folders that you have created are displayed on the left and the relevant articles are displayed on the right

  • This view enables you to perform bulk actions such as moving articles/folders, reordering articles and changing the visibility of multiple articles.


Moving your articles/folders

  • Once you are in the manage section, select the folders or articles you would like move, using the checkbox

  • Click on the Move To button that appears after selecting your articles/folders.



Note: While moving an article to a different category, the destination category should have at least one folder associated with it.


Changing the visibility of your articles

  • Under the Manage section, select the folders in which the articles’ visibility has to be changed.

  • The Visible To dropdown button appears as soon as the required folders are selected and you can choose any of the options that the dropdown displays.

  • You can also set the visibility based on specific customer/company segments as explained in this article.



Note: Changing the visibility based on specific customer/company segments is available from the Estate plan


Automatic reordering of articles

  • Hover over the folder in which the articles have to be reordered.

  • Click the Edit button that appears and click on the Order articles drop down that appears in the popup window.

  • Choose the order in which you want to sort all the articles in the folder and click Save.



Note: You can also manually reorder articles, folders or categories using drag and drop right from the Sprout plan. Automatic reordering using the drop-down is available from the Blossom plan.