If you'd like to restructure your Knowledge Base, move your content around and make edits to it easily, we have some features that can help you out.


Moving articles/folders - bulk actions

Bulk actions help you move a few folders together from one category to another or a few articles from one folder to another. In the folder view, you will be able to edit the visibility of folders to limit access to a specific set of people only.


  • Bulk Actions - Article View




Note: While moving an article to a different category, the destination category should have at least one folder associated with it.


  • 'Visible to' - Folder View




Reordering Folders 

If you would like your folders to appear in a particular order within your knowledge base, click on the reorder button within the folder view.


  • Reorder - Folder View




Changing the Author of an Article:

Sometimes, articles might be written by people who are no longer with your company. In such cases, you can change the author of the articles by navigating to the Article View > Article Properties (on the right pane) > Edit > Change Author. This change can only be made by Administrators of the account.



Whenever a customer provides feedback for an article upon downvoting, a ticket will be created on your account and the author will automatically be added as a watcher on that ticket.


If you would like to restructure your Knowledge Base, move your content around and make edits to it easily, we have some features that can help you: 


Moving articles/folders - Bulk actions:

Bulk actions help you move a few folders together from one category to another or a few articles from one folder to another. In the folder view you will also be able to edit the visibility of folders to limit access to only a specific set of people.


  • Bulk Actions - Article View




Note: While moving an article to a different category, the destination category should have atleast one folder associated with it.


  • 'Visible to' - Folder View




Reordering Folders 

If you would like your folders to appear in a particular order within your knowledge base, click on the reorder button within the folder view.


  • Reorder - Folder View




Changing the Author of an Article:

Sometimes, articles might be written by people who are no longer with your company. In such cases, you can change the author of the articles by navigating to the Article View > Article Properties (on the right pane) > Edit > Change Author. This change can only be made by Administrators of the account.



Whenever a customer provides feedback for an article upon downvoting, a ticket will be created on your account and the author will automatically be added as a watcher on that ticket.