We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can keep track of the tickets with Shared Ownership enabled from the Tickets page.

  • You can see all the tickets that are shared with you, or the tickets that you have shared, through the respective ticket views.


  • You can further filter the tickets based on internal agents and/or internal groups by using the ticket filters.


Note: If a ticket is created with an internal group but without a primary group or agent, it will be counted as an unassigned ticket. 


You can keep track of the tickets with Shared Ownership enabled from the Tickets page.

  • You can see all the tickets that are shared with you or the tickets that you have shared through the respective ticket views.


  • You can further filter the tickets based on internal agents and/or internal groups by using the ticket filters.


As a supervisor, you can even apply these filters to the unresolved tickets view from the dashboard. 

  • To use this, go to the dashboard and select Unresolved Tickets.

  • Click on Filter and select Internal Group or Internal Agent and specify the name to filter the tickets and display the count below.


Note: If a ticket is created with an internal group but without a primary group or agent, it will be counted as an unassigned ticket.