We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
There is a feature called smart notifications for agents within the portal itself which would give real-time audible notifications about new tickets and updates on the ones you are working on. You can open the Notification Center by clicking on the bell icon from the navigation bar next to search.
You could choose the ones you want to get these alerts for by clicking on the desktop icon in the notification center. You could enable desktop notifications in this window.
Muting is possible by turning on the "silent notifications" within the Preferences tab.
For detailed information please refer to this article.
