Can I download attachments using a Public Ticket URL without being logged in?
Modified on: Wed, 12 Jul, 2017 at 2:57 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Kindly note that only logged in users would be able to download attachments, even while using the Public Ticket URL. This would be the default behavior of the system to ensure data security and confidentiality.
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