How do I save the filters I apply under the Tickets tab?
Modified on: Fri, 14 Jul, 2017 at 6:25 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
After applying the filters under the Filter Tickets section of the Ticket view page, please click on the Tick mark next to the list view name (All tickets).
This will allow you to save these filters and give it a relevant heading as well which you could use later.
Here's a detailed article that will help you set it up.
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