How can I apply ticket filters on the mobile app?
Modified on: Thu, 20 Jul, 2017 at 2:40 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The functionality to edit or create custom ticket views using ticket filters is currently not available with the Freshdesk Mobile App.
You can, however, create custom views on the web browser and then access them through the Mobile App. The list of custom views would be available at the top of the tickets list, on the Mobile App, from which you could choose a custom view.
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