We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If the email address that was entered for login, is not an agent/contact in the account, then this error would be displayed. You could sign up for a new account, using the Sign Up option on the Portal, or ask to be added as an Agent from under Admin >Team > Agents in your account. Once this is done, you could log in to your Freshdesk Account.
If you continue to face issues with login, reach out to Freshdesk support through support@freshdesk.com to know the Agents on your Freshdesk account and we would assist you in getting over this instance.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
