You can restrict the visibility of forums to specific customers or keep it internal to just your agents, if needed. While creating a 'New Forum', you would be able to select the 'Visibility' to - All Users, Selected Companies, Agents or Logged-In Users. Once the visibility is set, it would apply to any Topic added under this Forum.
Modified on: Mon, 18 Feb, 2019 at 2:13 PM
To read about this feature on Freshdesk Mint, refer to this article instead
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