How to setup private forums? : Freshdesk Support

How to setup private forums?

Modified on: Mon, 18 Feb, 2019 at 2:13 PM

Freshdesk

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Sprout

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Blossom

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Garden

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Estate

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Forest

Omnichannel (classic)

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Sprout

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Blossom

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Garden

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Estate

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Forest

Omnichannel (classic)

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Free

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Growth

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Pro

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Enterprise

You can restrict the visibility of forums to specific customers or keep it internal to just your agents, if needed. While creating a 'New Forum', you would be able to select the 'Visibility' to - All Users, Selected Companies, Agents or Logged-In Users. Once the visibility is set, it would apply to any Topic added under this Forum.