We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can disable Forums from being available to both your agents and customers by turning the 'Forums' toggle OFF from under Admin > Account > Helpdesk Settings.


After this is done, please make sure to hit the 'Save' button on the same page to save the settings.