Yes, this could be done with the help of Portal customisation feature which is available from the Estate plan onwards in Freshdesk. If you wish to make this change, please write to support@freshdesk.com and one of our agents would get in contact with you to take this customisation forward.
Is it possible to change the Forum tab name with a different text?
Modified on: Tue, 18 Jul, 2017 at 1:03 AM
Freshdesk
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Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base