How to prevent ticket creation if the support email address is in the CC or BCC of an email?

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If one of your support email addresses is added to the CC field in an email conversation, the email thread will be converted to a ticket, and the conversation will be recorded within your Freshdesk Account.

By default, emails will be forwarded from your primary inbox to Freshdesk as tickets. However, you can set up a Ticket Creation rule to automatically delete the ticket if the email address in Ticket CC is a support email address.