Why am I not able to associate my Facebook page with Freshdesk?
Modified on: Thu, 20 Jul, 2017 at 12:03 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The authorization can run into trouble under the following scenarios:
- When you are trying to authorize from your custom/vanity URL. Please try the authorization after logging into your Account using Freshdesk URL, which would go by YourCompanyName.freshdesk.com.
- If you have SSO enabled, please try logging in using your Freshdesk credentials after bypassing your SSO, using the URL - YourCompanyName.freshdesk.com/login/normal.
- Please ensure if you are not logged into another Facebook account on your browser at the same time. The Facebook account which you are logged into would have to be an Admin of the Facebook page.
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