We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
This message is displayed to the users if their account (contact profile) is not verified/activated.
In such a case, please go to Customers>Contacts, click on the contact that is seeing the error message and hit 'Send activation email' button on the contact details page. The customer can then use the link sent via email to set up a password and log in.
As an Admin, you'll also be able to set up a password for the contact using the 'Change password' button on the same page.
To do this for multiple unverified contacts, please click on the hamburger menu on the Contacts page, click on 'Unverified contacts' to retrieve the complete list of unverified contacts:
You can bulk select the desired contacts from this list and click on 'Send activation email'
