We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Currently, it is not possible to report on the time duration for which the agent has been available to accept tickets through the "Automatic ticket assignment" feature.
However, please navigate to the Dashboard -> agent availability -> ticket assignment where as an Admin you would be able to see the number of hours since when the agent has been automatically receiving tickets.
