Is there a report on the total time that an agent has been available for ticket assignment?

Modified on: Mon, 17 Jul, 2017 at 10:57 PM

Freshdesk

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Currently, it is not possible to report on the time duration for which the agent has been available to accept tickets through the "Automatic ticket assignment" feature.

However, please navigate to the Dashboard -> agent availability -> ticket assignment where as an Admin you would be able to see the number of hours since when the agent has been automatically receiving tickets.