How will multiple portals look on the end-user side? Will they have to login with different credentials?

Modified on: Fri, 25 Jun, 2021 at 9:48 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Multiple portals will look like two different websites from the customers' point of view.

Once a customer is signed up on a portal, he/she can use the same credentials to log into the other portal as well, depending on how the URLs are exposed. You would be able to determine the portal access by changing the user permissions in Admin -> Portals -> settings.

Please navigate to Admin > Workflows > Email Notifications > Requester Notifications > click on insert placeholder and include the placeholder for product-specific URL. This would allow customers to navigate to the support of the appropriate product.