Why would I need to set up Multiple Products in Freshdesk?

Modified on: Thu, 13 Jul, 2017 at 6:07 PM

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Multiple products let you set up separate support portals for each of your products, giving each of them a separate platform and a unique URL.

Also, you'll gain the ability to restrict solution and forum categories specific to products without additional account charges. When you have different services or products for which you need independent support portals, they all could be integrated within the same account using this feature.