Is it possible to use the same agents and SLAs for multiple products?

Modified on: Fri, 25 Jun, 2021 at 9:49 PM

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Yes, agents can be provided with access to view different products, and SLAs can be shared between different products as well.

Please navigate to Admin > Workflows > SLA policies > click on new policy and choose "Apply this SLA to" where you could add products for which the SLA is applied.