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EstateYes, this is possible. Please navigate to Admin > Workflows > Email Notification > Template > Agent Reply Template and click on "insert placeholder which would give you the placeholders available in the system. Kindly choose the placeholder "{{ticket.portal_url}}” under helpdesk options to add it in your reply and position it according to your preference.
This will insert a product-specific ticket URL inside a ticket rather than the generic ticket URL which would map the customers to the right portal.