We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Yes, this is possible. Please navigate to Admin > Workflows > Email Notification > Template > Agent Reply Template and click on "insert placeholder which would give you the placeholders available in the system. Kindly choose the placeholder "{{ticket.portal_url}}” under helpdesk options to add it in your reply and position it according to your preference.
This will insert a product-specific ticket URL inside a ticket rather than the generic ticket URL which would map the customers to the right portal.
