We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
You can add tags manually and/or automatically. Add them manually inside a ticket or go to Admin > Agent Productivity > Tags to add/see the list of tags and the corresponding ticket count.
Add tags automatically using various automations such as TIcket creation, Time Trigger, and TIcket Updates. Note that in a Supervisor rule, the tag will be added only after an hour if there is no other time-related condition.
