If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You can add tags manually and/or automatically. Add them manually inside a ticket or go to Admin > Agent Productivity > Tags to add/see the list of tags and the corresponding ticket count.
Add tags automatically using automations rules. Note that in a Supervisor rule, the tag will be added only after an hour if there is no other time-related condition.