If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Yes, for customers whose card information is already saved on file there is an auto renewal option in the admin page of the portal. You can go to Admin > Account > Day passes and turn ON the auto renewal option. If you are paying offline, then you should write to billing@freshworks.com.
If you are paying through credit card, you can add any number of day passes from your end.