I get the 'Unable to allocate day pass' error while logging in. How do I resolve this?
Modified on: Thu, 20 Jul, 2017 at 7:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are added as an Occasional Agent in your account and if your account does not have sufficient day passes to log in, you will get this error.
You can contact your Account Administrators and they can help you in purchasing day-passes for logging in. A new day pass can be added to your account from under Admin-->Day pass. You could also view the day pass Usage History from under the same page.
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