I am trying to setup the helpdesk on my iPhone and it's prompts me for my company url. Please help me!
Modified on: Thu, 20 Jul, 2017 at 7:10 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you are on the go, you would want to have Freshdesk wired to your phone to track the notifications on the tickets. We do have a mobile app that would help you check tickets, respond to them and track customers as well as social channels. Furthermore, attending calls on the app has never been more convenient as you would be able to return them from the app itself.
Once you set this up, the first step would be to enter the company URL which would be the "account URL" (yourcompany.freshdesk.com) that you use to login to the portal. If you are using a custom URL for your Freshdesk Account, you could make use of that as well, while logging in.
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