We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
The Freshdesk iOS app lets you provide support on the go anytime you want from your iPad. You can resolve issues anytime, even outside working hours at ease.
In order to login to your app, you need to specify your helpdesk domain name, your agent email address and password. Your domain name is <yourcompany>.freshdesk.com. You can also use vanity URLs you may have set up on your own domain (e.g. support.yourcompany.com) to login to the app directly.
You can sign-in to your account using either one of the following methods based on what’s configured in your account:
Email ID registered with Freshdesk
Social sign-in using Google
If you have trouble logging in to your account, check our FAQs.
To log out of your account, click on the Settings option at the bottom left of the app and click Sign out.