With the Freshdesk iPad app, you can answer customer support tickets, call your customers and monitor tweets, just like you'd do on the web. This set of solution articles will walk you through everything you can do with the app.
Logging in and out of the iPad app
Creating new tickets
Managing tickets in iPad (browsing and searching through tickets, and performing common actions)
- Working on tickets in iPad
Viewing contacts in iPad
Viewing call history in iPad
Making and receiving calls in iPad
Settings in iPad app
Logging in to the Freshdesk app on iPad:
Upon launch, you'll see the Freshdesk logo pop up with a text box asking for you helpdesk URL. The helpdesk URL is the URL your admin would have signed up with. Helpdesk URLs typically take the form companyname.freshdesk.com. In some cases, your support portal could be on your company's domain (e.g. support.yourcompany.com or something similar). If you're unsure what your helpdesk URL is, please contact your admin or reach out to us on email@example.com so we can help you figure it out.
Once you've entered the URL, you can key in your Freshdesk credentials (email and password) in the consecutive screen to proceed. If you usually sign in to your portal using your Google or Facebook accounts, you can do so on the iPad app as well by tapping the appropriate icons.
If you would like to logout from your account, tap on the menu icon on top left, and tap the last icon in the menu. Tap on 'Logout' to confirm signing out.