The Android app for Freshdesk lets you support on the go anytime you want through your smartphone or tablet device. You can resolve issues quickly with the help of solution articles, scenario automations, canned responses and more.
This solution will be a step-by-step walk-through explaining to you everything you can do with the app and has been divided into five sections:
- Logging in and logging out
- The Dashboard - Create a Ticket, and Ticket Summary.
- The Ticket Guide - Ticket List, Search, and Execute bulk actions.
- The Ticket Guide - Reply to, attach files, and modify properties of tickets
- Notifications and other Settings
1. Logging in and logging out
You need to login to your app using your help desk domain name, your agent email address and password. Your domain name would be just <yourcompany>.freshdesk.com or the vanity URL where your help desk is present (like support.yourcompany.com).
Using SSO and SAML
If you have enabled custom SSO or SAML on your portal, you'll be taken to a page where you can input your credentials after you've keyed in your helpdesk URL. Once you log in successfully to your identity provider, the Freshdesk app will open showing you relevant tickets. In case this doesn't work for you, you can use the Normal Login option that appears above the SSO login page.
In case you forgot the password for your Freshdesk, please click on "Forgot?" next to the password text box. Enter the domain name of your Freshdesk and your email address. If the email address is associated with a user in that Freshdesk account, you will receive your password reset email.
Logging in using your Facebook or Google credentials
You can also use Google or Facebook single sign on to login to your help desk. If you’ve been using Twitter to login into your helpdesk, you can use the “Forgot Password” link and rest your password to login, as a workaround for now.
To logout from your Freshdesk app, open the dashboard (by clicking on the hamburger icon from tickets view) and click on the logout button at the end of the list.